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Responsible Gaming

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v12my Responsible Gaming

V12my believes that online gaming should be fun and entertaining, not a burden. We provide self-control tools, betting limit guides, and ongoing support to ensure every member plays in a healthy and controlled manner.

Limit Self-Set
Break Anytime
Age 21+ Only
Self-Control Tools

We Provide Full Control in Your Hands

Every tool we offer is designed to help you stay in control. You set the boundaries — we make sure they are respected.

Daily / Weekly Deposit Limit
Set a deposit limit based on your own capacity — daily, weekly, or monthly. Once the limit is reached, the system will automatically block additional deposits until the limit period resets. Limits can be reduced immediately, but increasing a limit requires a 24–48 hour waiting period as an added safeguard.
Session Time Limit
Set a session time limit for your gaming — 30 minutes, 1 hour, or any duration you are comfortable with. When time is up, the platform will display a reminder and ask you to confirm whether you wish to continue or take a break. Managing your time is key to healthy gaming.
Voluntary Cool-Off
Need a short break? Activate voluntary cool-off mode for 1 day to 6 weeks. During this period, your account remains active for balance withdrawals only — all gaming and deposit functions will be temporarily blocked until the cool-off period ends.
Self-Exclusion
If you feel the need to stop for an extended period, the self-exclusion option is available for 6 months, 1 year, 2 years, or permanently. During this period, your account will be fully suspended and cannot be reactivated before the term ends.
Activity History Review
Monitor your gaming patterns in detail — total deposits, win and loss records, time spent, and week-on-week comparisons. This information helps you make more informed and responsible decisions at all times.
Real-Time Reminders
The v12my system will send notifications when you are close to reaching your set limit, when a gaming session exceeds the usual duration, or when a gaming pattern requires attention. These reminders act as a mindful companion by your side.
Are You Playing Responsibly?

Ask yourself the following questions honestly:

1
Have you ever gambled beyond your financial means?
2
Do you play to escape stress or problems?
3
Have you ever lied to your family about your gaming activities?
4
Do you often try to "chase" your losses by betting more?
5
Has gaming ever affected your personal relationships or work?

If you answered "yes" to any of the questions above, we encourage you to contact the v12my support team or activate your self-control tools today.

24/7 Support Line

The v12my support team is available to assist you at any time. If you need help with responsible gaming, reach out to us via:

Manage Account Settings
v12my's Commitment

Responsible Gaming — More Than Just a Slogan

At v12my, we take responsible gaming seriously. For us, this goes beyond procedural compliance or legal requirements — it is a core part of our platform's identity and values. We know that online gaming can be a fun and entertaining experience with exciting winning opportunities, but we also recognise that without proper controls, it can pose risks to some individuals.

That is why we have built a comprehensive responsible gaming ecosystem — not only by providing self-control tools, but also by educating our members on warning signs, offering easy access to support, and ensuring every platform feature is designed with user well-being as a priority.

Age Policy: v12my only allows individuals aged 21 years and above to register and use the platform. An age verification process (KYC) is in place to ensure compliance with this policy. Any account found to be underage will be terminated immediately.

Warning Signs of Problem Gambling

Problem gambling rarely appears without warning. It typically develops gradually and can be difficult to recognise in yourself. Here are some warning signs to watch out for:

Feeling the need to bet with increasing amounts of money to get the same level of excitement
Frequently chasing losses with back-to-back bets without stopping
Feeling restless, irritable, or uncomfortable when unable to play
Using money meant for basic needs such as rent, bills, or food to place bets
Hiding gaming activity from family, friends, or loved ones
Neglecting work, family, or social responsibilities due to excessive time spent gaming

Don't Wait Until It Gets Worse: If you recognise two or more of the above signs in yourself, it is time to take action. The sooner you seek help, the easier the recovery process will be. v12my is here to help you take that first step.

Recommended Wagering Limit

V12my recommends that members set realistic limits based on their individual income and financial situation. The table below is a general guide — actual figures depend on individual circumstances:

Limit Category Duration Income Percentage Guide Description
Safe Limit Monthly ≤ 2% No financial strain
Caution Limit Monthly 2–5% Track your patterns closely
At-Risk Limit Monthly 5–10% Reconsider your limits
Critical Limit Monthly > 10% Get help now

How to Set Limits on Your v12my Account

1
Log in to your v12my account
Access your account using the Login button at the top right corner of the platform. Always log in from a secure personal device.
2
Go to Account Settings > Responsible Gaming
This section is accessible directly from your profile menu. All self-control tools are available here in one organised dashboard.
3
Select the type of limit you want to set
Choose from deposit limits, loss limits, session time limits, voluntary cool-off, or self-exclusion. Each option comes with a brief description to help you make the right decision.
4
Enter the limit value and confirm
Enter the desired amount or duration and confirm your selection. The limit will take effect immediately. A confirmation email will be sent to you as a record.
5
Review and adjust regularly
We recommend reviewing your limit settings at least once a month. Any reduction in limits takes effect immediately, while increases require a waiting period for your safety.

Core Principles: Online gaming should be enjoyed as entertainment — just like watching a movie or dining out. Set a dedicated monthly entertainment budget for gaming and never exceed that limit. Wins are a bonus, not the primary goal.

Responsible Gaming for Parents

If you have children at home, it is important to ensure they do not have access to your gaming account. v12my recommends the following steps:

  • Do not save your account password on devices shared with children
  • Enable two-factor authentication (2FA) for an extra layer of security
  • Log out of your account after every session, especially on shared devices
  • Install parental control software on devices used by children
  • Have open conversations with family about the nature of online gaming
FAQ

Gaming FAQ Responsibility

Log in to your account, then go to Account Settings and find the Responsible Gaming section. There you will find options to set daily, weekly, and monthly deposit limits. Enter your desired amount and confirm. Limits take effect immediately and a confirmation email will be sent to you. Any reduction in limits is applied instantly, while requests to increase limits require a 24–48 hour waiting period.

Voluntary Cool-Off is a short break period of 1 day to 6 weeks during which deposit and gaming functions are temporarily blocked. Once the period ends, your account will be automatically reactivated. Self-Exclusion is a more serious, longer-term measure — 6 months, 1 year, 2 years, or permanent. Your account cannot be reactivated before the period ends and requires an additional review process after it expires.

Yes. During a Voluntary Cool-Off or Self-Exclusion period, your account balance withdrawal function remains active. You can still withdraw funds in your account via the usual payment methods such as DuitNow, TNG eWallet, or bank transfer. Only deposit and gaming functions are blocked. If you encounter any issues during the withdrawal process, contact our support team via Live Chat.

No. v12my strictly protects every member's privacy in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your account information and gaming activity are confidential and will not be disclosed to any party, including family members, without your consent, unless required by a court order or lawful authority. That said, we do encourage open communication with family as part of healthy gaming habits.

The most important first step is acknowledging that there is a problem — and that alone is already a major achievement. After that, reach out to the v12my support team via Live Chat and let them know your situation. They will help you activate the appropriate self-control tools and provide further guidance. You can also contact local support organisations. Remember, asking for help is a sign of strength, not weakness.

Reduced deposit limits, session time limits, voluntary breaks, and self-exclusion all take effect immediately upon confirmation. If you wish to increase a previously set limit, a mandatory waiting period of 24 to 48 hours applies before the change takes effect. This waiting period is a safeguard we have deliberately designed to ensure any decision to raise a limit is made calmly and with careful consideration.
Join v12my Today

Play with Smart, Win with Fun

V12my provides a safe, responsible, and enjoyable gaming environment for all members in Malaysia. Register today and enjoy the best gaming experience with full control in your hands.

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