Privacy Policy v12my —
Your Personal Data Protection

This Privacy Policy explains how v12my ("we", "Platform") collects, processes, stores, and protects the personal information you provide when registering and using our platform at https://v12my.vip.

This policy applies to all v12my platform users, including registered members, website visitors, and any individuals who interact with our services via any device or access method. By using the v12my platform, you agree that your personal data will be processed in accordance with the terms set out in this Privacy Policy.

V12my takes data privacy seriously. We don't just meet the minimum legal requirements — we continuously strive to exceed those standards so every member feels safe and protected while using our platform. This policy is written in clear, plain language so you know exactly what happens with your data.

V12my collects your personal data only when there is a legitimate need directly related to delivering platform services. We do not collect excessive or irrelevant information. Below are the categories of data we collect and their purposes:

Every piece of data we collect has a specific and lawful purpose. v12my processes your personal data based on the following legal grounds recognised under Malaysia's Personal Data Protection Act 2010 (PDPA):

• Contract performance: Processing deposits, withdrawals, and transactions in your account, as well as providing access to all games on the v12my platform.
• Legal compliance: Verifying member identities through the KYC process, meeting anti-money laundering (AML) reporting requirements, and maintaining records as required by authorities.
• Legitimate interests: Detecting and preventing fraud, bot activity, bonus abuse, and any security threats to the platform or other members.
• Consent: Sending promotional communications and personalised offers that you have opted in to receive during registration or through your account settings.
• Service improvement: Analysing aggregated usage patterns to improve platform performance, introduce new features, and deliver a smoother gaming experience.

We will not use your data for any purpose other than those stated above without obtaining your prior consent. Should there be any changes to how we use your data, you will be notified via email and in-platform notifications.

V12my does not sell, rent, or use your personal data as a business commodity in any form. Data sharing occurs only in limited situations with legitimate justification, as follows:

• Payment providers: TNG eWallet, DuitNow, Boost, FPX, and partner banks receive only the information required to process your transactions. They are bound by strict confidentiality agreements.
• Game providers: Third-party game platforms integrated with v12my may receive your username and session ID for technical purposes only — not your full identity information.
• Regulatory authority: v12my will disclose information to Malaysian government authorities or legitimate investigative bodies when required by court order or applicable law.
• Security services: Our fraud detection and cybersecurity systems may process technical data such as IP addresses and device fingerprints to protect your account.

All third parties working with v12my are required to sign data processing agreements that obligate them to protect your information to standards equal to or exceeding those of v12my itself. We conduct regular audits of our partners to ensure ongoing compliance.

Data security at v12my goes beyond technology — it is a culture embedded across our organisation. We continually invest in infrastructure and training to ensure your data remains protected against both internal and external threats.

The technical security measures we have implemented include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and v12my servers
• AES-256 encryption for all sensitive data stored in our databases
• Two-factor authentication (2FA) is available and encouraged for all member accounts
• Real-time account activity monitoring to detect suspicious logins
• Network segmentation and layered firewalls to protect server infrastructure
• Regular security penetration testing conducted by independent security experts
• Automatic backup system with full encryption to ensure service continuity

While no system can guarantee absolute security, v12my takes all reasonable and practical steps to protect your data. In the event of any security incident involving your personal data, we are committed to notifying you within 72 hours of becoming aware of the incident.

V12my uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device by your web browser when you visit our website.

Types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helping us understand how members use the platform — which pages are visited most, how long is spent on them, and where technical issues occur — solely for improvement purposes.
• Preference Cookies: Saving your preferences such as display language, theme settings, and personal preferences so you do not need to reconfigure them each time you log in.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality and security of the platform. v12my does not use cookies for third-party advertising purposes.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by v12my. We fully respect and support the exercise of these rights:

To exercise any of the above rights, contact the v12my support team via Live Chat or email. We will process your request within 7 working days and inform you of the actions taken.

V12my retains your personal data only for as long as necessary to fulfil the original purpose of collection or to meet applicable legal obligations. Below are our data retention guidelines:

• Active account data: Retained for the duration your account is active and for 5 years after account closure for record-keeping and AML compliance purposes.
• Financial transaction records: Retained for 7 years in accordance with Malaysian legal requirements relating to financial reporting and anti-money laundering.
• Security logs: Retained for 12 months for security incident investigation and fraud prevention purposes.
• KYC documents: Retained for the period required by regulatory authorities, typically 5 years after the business relationship ends.
• Support communication data: Retained for 2 years for reference and service quality improvement purposes.

Once the defined retention period expires, your data will be securely deleted or anonymised (all personally identifiable information removed) using secure deletion procedures that do not permit recovery.

V12my reserves the right to update or modify this Privacy Policy at any time in line with changes in law, technological developments, or platform operational improvements. We are committed to keeping members informed of any changes that occur.

When material changes are made to this Privacy Policy, v12my will:

• Sending email notifications to all registered members at least 14 days before the changes take effect
• Displaying a prominent notice on the platform's home page and within member accounts
• Updating the "Last Updated" date at the top of this Privacy Policy
• Maintaining an archive of previous versions of the Privacy Policy for members' reference

Your continued use of the v12my platform after any changes take effect constitutes your acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account and request data deletion before the effective date.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how v12my handles your personal data, our team is ready to assist. We take all feedback seriously and will respond within the stipulated timeframe.

How to contact the v12my privacy team:

• Live Chat: Available 24 hours a day, 7 days a week via the support icon at the corner of the platform
• Email: [email protected] — response within 2–3 business days
• Privacy Complaint Form: Available under Account > Support > Data Privacy after logging in

For more complex requests such as data deletion or data transfer, please clearly state the type of request in your message so we can route it to the right team more quickly.