Terms and Conditions v12my — Complete Platform Usage Guide

Welcome to v12my. These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and v12my ("Platform", "We"). By accessing, registering for or using any part of the v12my platform — whether via the website, mobile app or any other medium we provide — you acknowledge that you have read, understood and agreed to be bound by all terms set out in this document.

If you do not agree with any part of these Terms and Conditions, you are required to discontinue use of the v12my platform. Continued use of the platform following any changes to the Terms and Conditions will be considered acceptance of the amended terms.

To register and use the v12my platform, you must meet all of the following eligibility requirements without exception:

• Be at least 21 years old at the time of registration
• Have full legal capacity to enter into a binding agreement
• Not a resident or citizen of any jurisdiction that prohibits online gambling activities
• Not currently under a voluntary or compulsory self-exclusion from any gambling platform
• Register for personal use only, not on behalf of any other person
• Never previously penalised or banned from the v12my platform

V12my reserves the right to request proof of identity and eligibility from any member at any time. Failure to provide the requested documentation within the specified timeframe may result in a temporary suspension or account closure.

Each individual is only permitted to hold one (1) active account on the v12my platform. Holding multiple accounts is strictly prohibited, and any duplicate accounts discovered will be closed immediately with all associated balances frozen.

Upon registration, you agree to:

• Provide truthful, accurate, current and complete information as required in the registration form
• Maintain and update your account information whenever any changes occur
• Keep your password and login credentials confidential
• Take full responsibility for all activities that occur within your account
• Notify v12my immediately if you suspect any unauthorised access to your account

Identity verification (KYC) is mandatory before your first withdrawal is processed. Required documents may include your identification card, proof of address and payment method information. This process is carried out solely to protect account security and meet compliance requirements.

V12my supports multiple local Malaysian payment methods including Touch 'n Go eWallet, DuitNow, Boost, FPX, and bank transfers. All transactions are processed in Malaysian Ringgit (MYR) and are subject to the following limits:

• Minimum deposit: RM 20 per transaction
• Maximum deposit: RM 50,000 per day (subject to payment method)
• Minimum withdrawal: RM 50 per transaction
• Maximum withdrawal: RM 30,000 per day

All withdrawals are processed automatically within less than 5 minutes for accounts that have completed KYC verification. First-time withdrawals or withdrawals exceeding certain limits may require additional manual review by our finance team.

V12my does not charge any fees for deposits or withdrawals on our end. However, third-party payment providers may impose their own charges beyond our control. You are responsible for reviewing your payment provider's terms.

V12my offers a wide variety of bonuses and promotions to members at all levels. Each promotional offer has its own terms and expiry period. The general terms applicable to all bonuses at v12my are as follows:

• Each bonus may only be claimed once per member unless otherwise stated
• The wagering requirement must be fulfilled before any winnings derived from a bonus can be withdrawn
• Bonuses cannot be transferred, sold, or directly converted into cash
• V12my reserves the right to void bonuses if there are signs of abuse or fraud
• Wagering with bonus funds may only contribute partially towards meeting the wagering requirement, depending on the game type
• Bonuses will automatically expire after the specified period if wagering requirements are not met

All games available on the v12my platform use a Random Number Generator (RNG) certified by internationally accredited independent testing bodies. This ensures that every spin, card hand or game outcome is truly random and cannot be manipulated by any party — including v12my itself.

Game-specific rules are available within each game's interface. Players are advised to understand the rules before placing real-money bets. Completed game results are final and cannot be disputed unless there is clear evidence of a confirmed technical failure.

In the event of a technical failure or system disruption during gameplay:

• All active bets at the time of the failure will be returned to the member's account balance
• Wins recorded prior to the technical failure are valid and will be credited
• V12my is not liable for any losses arising from internet connectivity issues on the player's end

To ensure a safe and fair experience for all users, v12my members are strictly prohibited from engaging in any of the following activities:

• Use of automated software, bots, scripts or any unauthorised tools to play or interact with the platform
• Player collusion in games involving multiple participants
• Money laundering through the platform, including suspicious fund transfers
• Open an account on behalf of another person or allow others to use your account
• Use a VPN or proxy to conceal your actual location in order to bypass regional restrictions
• Post content containing threats, harassment or inappropriate language in any platform communication channel
• Any attempt to hack, disrupt or compromise the security and integrity of the platform

Members may close their account at any time by contacting the v12my support team. Account closure requests will be processed within 3 business days once all of the following conditions have been met:

• No active bets or pending transactions
• All relevant bonus wagering requirements have been met or the bonus in question has been cancelled
• Any remaining account balance will be returned via the original payment method within 5 business days

V12my reserves the right to close or suspend any account without prior notice in the event of a terms violation, suspected fraudulent activity, or for legal compliance reasons. In such cases, account balances may be withheld pending the outcome of an investigation.

For the self-exclusion programme, members may apply for a temporary account suspension of 30 days, 90 days, 180 days, or permanently. Requests will be enforced within 24 hours and cannot be reversed during the requested period.

To the extent permitted by applicable law, v12my and its affiliates, directors, employees and agents shall not be liable for:

• Any direct or indirect financial losses incurred while using the platform
• Service disruptions caused by planned or unplanned maintenance
• Losses caused by technical failures from third parties such as payment providers or game providers
• Any damage arising from unauthorised access to an account caused by the member's own negligence

The v12my platform is provided "as-is". While we strive to ensure 99.9% platform availability at all times, we make no absolute guarantee that the service will always be free from interruptions or errors.

Use of the v12my platform is also subject to Privacy Policy which forms part of these Terms and Conditions. The Privacy Policy outlines how we collect, use, store, and protect your personal information.

By using the v12my platform, you agree that we may:

• Collect registration information, transaction data and platform usage information for service operation purposes
• Share required information with regulatory authorities upon lawful requests enforced by applicable laws
• Use aggregated, non-personally identifiable data for platform improvement purposes
• Send service communications and promotions via email or other methods you select during registration

V12my reserves the right to modify, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Changes take effect immediately upon publication on this website unless otherwise stated.

We will endeavour to notify members of significant changes through:

• A prominent notice on the platform website for at least 7 days before changes take effect
• Email notification to the address registered by active members
• In-account notifications upon member login

The responsibility to review the Terms and Conditions periodically rests with the member. Continued use of the platform after any changes are published constitutes full acceptance of those changes.

If you have any enquiries, complaints or require further clarification regarding these Terms and Conditions, please contact the v12my support team through the following channels:

• Live Chat: Available 24/7 via the support icon at the bottom corner of the platform
• Email: [email protected] (response time within 24 business hours)
• FAQ: Review FAQ page for answers to frequently asked questions

We are committed to addressing every complaint and enquiry fairly, transparently, and within a reasonable timeframe. Member satisfaction and trust are the highest priority of the v12my team.